Aevora LLC ("we," "us," or "our") operates Motara ("the Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.
We are committed to protecting your privacy. We do not sell your personal data. We do not show advertisements. Your vehicle documentation is yours alone.
Information We Collect
Account Information
When you create an account, we collect:
Email address
Name (if provided via Google/Apple Sign-In)
Profile photo (if provided via Google/Apple Sign-In)
Authentication identifiers from Google or Apple
Vehicle Information
When you add vehicles to the Service, we collect:
Vehicle Identification Numbers (VINs)
Year, make, model, trim, and specifications
Mileage and condition information
Photos you upload
Documents you upload (titles, registrations, receipts, etc.)
Service history and maintenance records
Payment Information
Payment processing is handled by Stripe. We do not store your full credit card number. We receive and store:
Last four digits of your card
Card expiration date
Billing address
Stripe customer identifier
Subscription status and payment history
Usage Information
We automatically collect:
Device type and browser information
IP address
Pages visited and features used
Date and time of access
Error logs and performance data
How We Use Your Information
We use your information to:
Provide, maintain, and improve the Service
Process your subscription payments
Decode VINs and provide vehicle information
Analyze documents using AI to extract relevant data
Calculate and update vehicle valuations
Send expiration alerts and recall notifications
Facilitate vehicle transfers between users
Respond to your support requests
Send service-related communications
Detect and prevent fraud or abuse
Comply with legal obligations
AI Document Processing
When you upload documents, we use AI services (OpenAI) to analyze the content and extract structured information. This processing:
Is performed solely to provide you with document organization features
Does not use your documents to train AI models
Is subject to OpenAI's data usage policies for API customers
Extracted text is stored in our database for search and organization
Information Sharing
We do not sell your personal information. We share information only in these circumstances:
Service Providers
We share information with third-party service providers who help us operate the Service:
Amazon Web Services (AWS) - Cloud hosting and storage
Stripe - Payment processing
Google/Apple - Authentication services
OpenAI - Document analysis
Sentry - Error monitoring
Resend/AWS SES - Email delivery
Vehicle Transfers
When you transfer a vehicle to another user, the receiving user gains access to all documentation history for that vehicle. This is the intended functionality to maintain complete provenance records.
Public Profiles
If you enable public profile sharing for a vehicle, selected information becomes publicly accessible via the shared link. You control what information is visible.
Legal Requirements
We may disclose information if required by law, legal process, or government request, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.
Data Storage and Security
We implement industry-standard security measures:
All data is encrypted in transit using TLS 1.2+
Database and file storage are encrypted at rest
Access to production systems is restricted and logged
Regular security audits and vulnerability assessments
Secure authentication via OAuth 2.0 (Google/Apple)
Your data is stored on servers in the United States operated by Amazon Web Services.
Data Retention
We retain your data as follows:
Active accounts: Data is retained as long as your account is active
Cancelled accounts: Data is retained for 90 days to allow reactivation, then permanently deleted
Audit logs: Retained for 2 years for security purposes
Payment records: Retained for 7 years per financial regulations
You may request data deletion at any time by contacting support@motara.app.
Your Rights
You have the right to:
Access - Request a copy of your personal data
Correction - Request correction of inaccurate data
Deletion - Request deletion of your data
Export - Download your data in a portable format
Objection - Object to certain processing activities
To exercise these rights, contact us at privacy@motara.app. We will respond within 30 days.
California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
Right to know what personal information is collected
Right to know whether personal information is sold or disclosed
Right to opt-out of the sale of personal information (we do not sell data)
Right to non-discrimination for exercising privacy rights
European Privacy Rights (GDPR)
If you are in the European Economic Area, you have rights under the General Data Protection Regulation including:
Right to access, rectification, and erasure
Right to restrict processing
Right to data portability
Right to object to processing
Right to lodge a complaint with a supervisory authority
Our legal basis for processing is contract performance (providing the Service) and legitimate interests (improving and securing the Service).
Cookies and Tracking
We use essential cookies for:
Authentication and session management
Security and fraud prevention
Remembering your preferences (e.g., theme)
We do not use advertising cookies or tracking pixels. We do not share data with advertising networks.
Children's Privacy
The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use after such notification constitutes acceptance of the updated policy.
Contact Us
For privacy-related questions or to exercise your rights, contact us at:
Email: privacy@motara.app General inquiries: support@motara.app Address: Aevora LLC, [Your Address]